This is why Slack is so sticky: they’ve combined support for multiple teams with a desktop client that sits apart from the web browser. So Slack isn’t just easier to use in multiple teams, it’s more attractive because you can justifiably have multiple teams.” – Jamie Lawrence Who ran non-work Hipchat or Campfire instances? No one. “Before Slack you wouldn’t think of using group chat apps in non-work contexts. The client allows people to see all of their Slack teams in one interface. People are joining multiple Slack teams: they’ll have one for their running club, one for their local startup scene, one for their coworking office, etc. For users with two monitors, the Slack app is running in one of their displays for most of the day. It allows a user to be signed into all of their Slack teams at once.Įven though Slack is a web application, most people run it in the desktop client.There are two elements to pay attention to here: So why did our members want us to switch? The answer to that question is in this screenshot: Both applications are web based, have an interface inspired by IRC, feature useful integrations, and support emojis. Functionally, Slack and Kato are very similar. The reason our members wanted to switch wasn’t because of features. We’d started with Kato because it was free, but members soon started to complain: Invite agents to the channel (type /invite).Ī request channel is where people can ask your team for help.My coworking office recently had to decide which group chat application we were going to use. Set up your channels in Slack Agent channelĪn agent channel is a private channel within your Slack workspace where agents can assign, edit, and respond to requests. If you want to use the request type without the unsupported field, you must make sure it is not a required field. If you have a required field in a request type that is not supported in Slack, the request type cannot be used. Some request type fields are not supported and will not be shown on the request form.
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